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February 22, 2005

I feel like a chump...

I was experiencing some scratching and "pitting" on my Aluminum PowerBook, and remembered back to a magazine article I had read years ago about touch-up paint for a Titanium PB (called TiPaint, for those of you who haven't heard of it). I went to look for an Aluminum solution and came up with "Conceal," which is made by the same "company" as TiPaint. It cost $19.49 from We Love Macs, plus $5 for shipping. I debated about making such an expensive purchase for what is really just a cosmetic problem (though, like the spot on my screen, it bothers me every single time I see it).

Long story short, I ordered it. It arrived today. I was immediately disappointed at the nearly microscopic bottle of paint (the photos on the site are very misleading). Deciding it was worth a try, I opened the small bottle and painted over a scratch on the underside of my PB, to test it out. The paint is a completely different color than the color of my Powerbook. Needless to say, I was very irritated, and felt like a total idiot for buying the paint in the first place. I immediately fired off an email to We Love Macs, asking for a refund. Then, I went to their site, and to add insult to injury, I finally read the not-so-fine print I should have read days ago: "Concerns about this product can be sent directly to manufacturer. WLM or the manufacturer does not cover damages to any products due to improper use of this product. WLM does not accept returns on this product."

Right.

So I try to contact the manufacturer, at buyconceal.com, and their site is down.

Well, I feel ripped off, and beyond that, a chump. All I can do now is try to convince the few of you who read this site to NEVER buy "Conceal," or anything from TiPaint, for that matter. I read around on the net and found that I am not the only one who has had problems with them. Apparently, there is a large amount of people who sent them money and never even received product.

Posted by pozytron at February 22, 2005 10:14 PM

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